Classic Muscle Returns
Do Not Sign Before Inspection Of Parts
Classic Muscle makes every effort to insure your parts arrive in good condition. We ask that you please inspect the contents for any damage. Please follow the procedures below in order for us to provide you with the appropriate action for your claim and the fastest customer service. If you did not receive an invoice with your order, please call immediately so we can mail you a copy.
Damages UPS OR FedEX
If your package is lost or damaged in transit to you, or the container is broken open, please notify the carrier immediately and file a damage claim. For UPS 1.800.742.5877; FedEx 1.800.463.3339 and give them the tracking number that is found on the package address label. DO NOT return any damaged item(s) to Classic Muscle. Save all packaging materials and the container in which your shipment arrived. You must report the damage within 15 days of receipt of the package.
Damages Truck Freight
Please check truck freight shipments for damage before signing the freight bill. The carrier may want to inspect the contents and will assist you in starting a claim. If you would like any parts replaced while the claim is in process, please call and reorder those items. Replacement parts will be billed to you and your account will be credited when the damage claim is finalized. Damaged parts cannot be returned without a claim number. If a damaged part is returned without filing a claim, the carrier will not be responsible and your loss will not be covered. You must report the damage within 15 days of receipt of the package.
Please inspect the package contents upon receipt. If any parts are missing, refer to the invoice to check for any back ordered items. If all items were shipped, please double check your package before calling to report a shortage. Once you have determined that there are parts missing, call 1.800.722.4828 to report the shortage. You must report the shortage within 15 days of receipt of the package.
Before returning any part, you must call 1.800.722.4828 for a "Return Authorization Number." Any package returned without a "Return Authorization Number" will be refused. All return items must be shipped pre-paid; NO COD shipments will be accepted. A copy of the invoice and the Request for "Return Authorization Number" form must accompany all returns. A restocking fee will apply to any unwanted items returned. There are no returns on certain special order items. Classic Muscle reserves the right to decline return of any item after 1 year from receipt. No refunds are given for shipping charges.
Items sent back for credit must be in the original package and in good condition with no markings on the outside (no writing, tape, etc. on box or plastic wrap). Using original box as shipping container will void return (double-box before shipping). If we did not ship double boxed, let us know when calling for return authorization.
To insure easy tracking and claims capability, we recommend that you return parts using U.P.S. or Federal Express. While the Post Office does offer tracking and insurance, it is very difficult to file a claim. We are not able to assist in handling damage claims on returns via the Post Office.
Core Return Policy
Core charges will be refunded upon receipt and inspection of applicable parts. Cores must be returned in original packaging. Engine cores must be drained completely, repackaged, and replaced in the bag, secured in crate just as originally received. All cores are subject to inspection and may be subject to charge backs due to fractures etc. Freight charges for return cores are the sole responsibility of the customer.